Question 1

What is ShiftGuard?

Accepted Answer

ShiftGuard is an all-in-one security operations platform that helps security companies manage employees, schedules, clients, reporting, payroll preparation, invoicing, and daily operations from one secure platform.

Question 2

Who is ShiftGuard built for?

Accepted Answer

ShiftGuard is designed for private security companies of all sizes, from companies with a handful of guards to multi-site operations managing hundreds of officers.

Question 3

Can I try ShiftGuard before subscribing?

Accepted Answer

Yes. Every new company receives a free 14-day trial. No credit card is required to explore the platform.

Question 4

How long does setup take?

Accepted Answer

Most companies can complete setup and begin scheduling employees in less than an hour.

Question 5

What can I manage with ShiftGuard?

Accepted Answer

ShiftGuard allows companies to manage: Employees, Scheduling, Clients, Contracts, Sites, Reports, Payroll preparation, Billing & invoicing, Equipment, Notifications, and Documents and more.

Question 6

Which payroll providers work with ShiftGuard?

Accepted Answer

Payroll data can be exported for use with providers such as Gusto, QuickBooks Payroll, ADP, Paychex, or other payroll software using supported export formats.

Question 7

Can I invoice my clients through ShiftGuard?

Accepted Answer

Yes. Companies can create and manage invoices directly within ShiftGuard.

Question 8

Is my company's information secure?

Accepted Answer

Yes. ShiftGuard uses secure cloud infrastructure, encrypted connections, and role-based permissions to help protect company data.

Question 9

Is there a mobile app?

Accepted Answer

Yes. ShiftGuard is available on both iOS and Android.

Question 10

Can I cancel anytime?

Accepted Answer

Yes. You may cancel your subscription at any time.

Question 11

Do you offer customer support?

Accepted Answer

Yes. Support is available through email and in-app messaging.

Question 12

Do you offer onboarding assistance?

Accepted Answer

Yes. We provide onboarding resources to help your company get started quickly.

Question 13

Can ShiftGuard grow with my company?

Accepted Answer

Absolutely. Whether you're managing 5 guards or 500, ShiftGuard is designed to scale with your business.

Question 14

Can I import my existing employees?

Accepted Answer

Yes. You can import employees and quickly begin managing your workforce.

Frequently Asked Questions

General

Features

Payroll

Billing

Security

Mobile

Subscription

Support

Business Growth